Damian Kernahan

Co-founder and CEO, Proto Partners

Damian Kernahan is co-founder and CEO of Proto Partners, a Sydney-based customer experience consultancy. He helps organisations connect customer understanding with investment decisions and practical service improvements.

Experience and background

Damian’s experience spans senior management roles with Diageo, Foster’s and Telstra, alongside leading more than 200 projects at Proto Partners. His work brings together customer research, CX strategy, service design and business improvement.

Turning insight into decisions

At Proto, Damian leads client growth initiatives and facilitates workshops that help teams make decisions around complex business challenges. His approach combines Design Thinking and Speed Facilitation to bring different viewpoints together, build agreement and turn customer insight into clear priorities.

Explore Proto’s CX strategy, journey mapping and service design work, or read the client case studies.

Industry contributions and interviews

Damian has discussed Proto’s customer experience and service design work with Alan Kohler on Talking Business, and served on the Service Design jury for the 2011 Core77 Design Awards.

• Talking Business interview with Alan Kohler
• Core77 Design Awards 2011: Service Design jury