Clients we work with.

How can we

Develop a strategy to deliver your customer ambition

Design a clear and differentiated strategy that speaks to your customer's real needs and wants, ensuring they see the benefits you offer.

Design journeys customers and employees truly value

Improve employee and customer experiences by understanding what they genuinely want and employ strategies that truly resonate and make interactions more memorable.

Accelerate decisions with customer data vs assumptions

Use deep customer understanding to make quicker, better business decisions that ensure your actions align and match customer expectations.

Get traction on your customer experience execution

Change how you approach your go-to-market by analysing the end-to-end customer journey and understanding which areas need improving and how they need to change.

Use customer insights to inform a digital transformation

Improve the overall maturity and efficiency of your organisation by assessing and optimising key areas such as people, processes, technology, and systems.

Build capability to understand customer needs better

Boost your organisation's skill in customer experience by refining training and processes, guaranteeing smoother, customer-centric operations.


Strategy Consulting

Strategic guidance to elevate and deliver on your customer experience commitments.

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Experience & Design

Deliver exceptional products and services, shaped by detailed human-centric research and design.

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Digital Optimisation & Performance

Maximise your digital potential with precise performance improvements, bridging promise and delivery for growth

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CX Training & Capability

Equip teams with the skills to harmonise customer and employee experiences, foster collaboration and maximise productivity.

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Enable the Organisation

Execute robust solutions by integrating customer insights with organisational objectives, ensuring seamless alignment from inception to deployment.

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This is the most comprehensive and strategically powerful customer listening, and staff listening project we have ever done. The outputs have given us a focused roadmap that we will use as the backbone for our growth strategy for the next two years. Thank you.

Ant Morrell

Co-Founder of BOUNCE

The quality was awesome, incredible document, epic piece of work. I knew we would get something good out of it. I didn't realise it'd be so in depth. So that was really great.

Aexandra Haughton

Launch and innovation director

In an age where many companies offer the same thing, it's how you do the same thing that becomes critical. Proto is an expert at showing companies how to be different in a way that matters most to your customers.

Matthew Liebmann

Chief Operating Officer