Clients we work with.

How can we

Develop a strategy to deliver your customer ambition

Design a clear and differentiated strategy that speaks to your customer's real needs and wants, ensuring they see the benefits you offer.

Design journeys customers and employees truly value

Improve employee and customer experiences by understanding what they genuinely want and employ strategies that truly resonate and make interactions more memorable.

Accelerate decisions with customer data vs assumptions

Use deep customer understanding to make quicker, better business decisions that ensure your actions align and match customer expectations.

Get traction on your customer experience execution

Change how you approach your go-to-market by analysing the end-to-end customer journey and understanding which areas need improving and how they need to change.

Use customer insights to inform a digital transformation

Improve the overall maturity and efficiency of your organisation by assessing and optimising key areas such as people, processes, technology, and systems.

Build capability to understand customer needs better

Boost your organisation's skill in customer experience by refining training and processes, guaranteeing smoother, customer-centric operations.


Strategy Consulting

Strategic guidance to elevate and deliver on your customer experience commitments.

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Experience & Design

Deliver exceptional products and services, shaped by detailed human-centric research and design.

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Digital Optimisation & Performance

Maximise your digital potential with precise performance improvements, bridging promise and delivery for growth

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CX Training & Capability

Equip teams with the skills to harmonise customer and employee experiences, foster collaboration and maximise productivity.

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Enable the Organisation

Execute robust solutions by integrating customer insights with organisational objectives, ensuring seamless alignment from inception to deployment.

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Working with Proto was a leap of faith, but they have become a major strategic partner in our CX evolution. The work they've developed and the way we've been able to embed it in the organisation has been absolutely phenomenal, and we're getting the outcomes we want.

Felicity Clark

Alinta Energy

Proto were a pleasure to work with. They were adaptive and responsive, and developed a deep empathy for both the client and their customers. The quality of their products and services was outstanding.

Michael Storey

Sydney Water

Without the customer experience insights from the research program, we would not have been able to identify the acquisition issues that we had. Changes to the customer interactions that led up to financial protection have reduced the outflow rates by 50%.

Felicity Rowcliff Dean

BT Financial Group