As an operations expert, you are skilled at planning and managing the outcome of successful projects. However, realising the value of new technology programs takes more than excellent project management skills. It requires a combination of determining what is essential to your users, what's possible from a technology perspective and what priority it needs to be implemented. All the while maximising revenue, decreasing cost and getting your key stakeholders on board.
You need a partner to help you work through these challenges and achieve the transformation the business expects. That’s what we’re here to do.
Using a combination of customer research, design thinking and commercial rigour, we serve as your guide to delivering the most comprehensive view of your customer processes you’ve ever seen. Together, we work to imagine what's genuinely possible and will create a customer improvement program that builds efficient and effective experiences for customers and your business. We deeply understand both your customers, staff and business needs, then develop prioritised roadmaps that are pragmatic and commercially realistic.
The results we seek with you are human-centred, grounded in your reality– so that in the end, you’ll know exactly what your customers, business and stakeholders want and what steps you need to take across the organisation to achieve it.
We help you improve existing processes and identify new ones that will generate the best business outcome.
We work with you to assess your workflows and processes that impact your customers and any area with high inefficiencies so we can improve them.
Deepen your understanding of your customer-facing processes and start to implement positive change for your customers and teams.
Grow your revenue and minimise wasted investment by understanding precisely what your customers do and don’t want.
As Proto CEO, Damian is responsible for driving our clients growth initiatives. He has a wealth of local and international experience with companies such as Diageo, Fosters and Telstra in senior management roles as well as co-founding Proto 14 years ago and leading over 200+ projects.