ABN 49 130 985 965

Privacy Policy

This statement outlines our privacy obligations to you and how we handle your personal information.

Last Updated: 21 Nov 2022


The purpose of this Privacy Policy is to demonstrate how Proto Partners implements practices, procedures and systems that ensure it complies with the Australian Privacy Principles (APPs) and provisions in the Privacy Act 1998 (Cth) (the Act) in relation to our collection, use, holding and disclosure of personal information and sensitive information.

Personal Information

Personal information refers to information or an opinion about you regardless of whether it is true or recorded in a material form (which can include photographs, voice or video recordings).

Sensitive Information

Sensitive information is personal information regarding race, political opinion and affiliations, religious beliefs or affiliations, philosophical beliefs, membership of professional or trade unions or associations, sexual orientation or criminal record.

Types of personal information we collect

The kinds of personal information we may collect from you will depend on what type of interaction you have with us. Personal information we may collect from you includes, among other things:

  1. identity particulars - such as your name, address, date of birth, occupation, telephone numbers and e-mail address;
  2. personal information you provide to us when you participate in quantitative and qualitative research such as online surveys, in depth interviews or focus groups;
  3. your records of communication with us;
  4. if you visit our website, your website usage information such as your IP address.

The purpose for collecting your personal information

We will generally only collect and use your personal information for the primary purposes of:

  1. our conducting research and providing reports and recommendations based on that research;
  2. effectively providing you with our services;
  3. meeting our legal and regulatory obligations;
  4. direct marketing (such as providing you with information about our products and promotional notices and offers); and
  5. improving our websites.

Your personal information is only collected by lawful and fair means and where practicable, only from you or from a person acting or authorised to act on your behalf.

We will take reasonable steps to ensure that you are aware of:

  1. the likely use of the information;
  2. your right of access to the information;
  3. the identity and contact details of our employee/representative collecting your personal information;
  4. any law requiring collection of the information; and
  5. the main consequences of failure to provide your personal information.

How we may use and disclose your personal information

We may use your personal information for:

  1. the primary purposes for which it was collected, as described above.
  2. We may disclose personal information we collect from you:
    1. to our related companies, suppliers, consultants, contractors or agents for the primary proposes for which it was collected or for other purposes directly related to the purpose for which the personal information is collected.
    2. for direct marketing but giving you the opportunity to opt out of such direct marketing; we will include our contact details in any direct marketing.
    3. where the law requires or authorises us to do so;
    4. with your consent (express or implied), to others.

We do not disclose your personal information for any secondary purposes unless your consent has been given or as required by law, and we will not sell or license any personal information that we collect from you.

How your personal information is stored and secured

We take reasonable steps to protect your personal information from loss, misuse or unauthorised access by restricting access to the information in electronic format and by appropriate physical and communications security.

If a substantial data breach has or may have occurred (for example, your personal information was shared with unauthorised persons) we will notify you in accordance with the Privacy Act.

We only keep your personal information for as long as it is required for the purpose for which it was collected or as otherwise required by law. We will take appropriate measures to destroy or permanently de-identity your personal information if we no longer need to retain it. These measures may vary depending on the type of information concerned, the way it was collected and how it was stored.

Quality of Information

Proto Partners will take all reasonable steps to ensure that the personal information that it collects, uses and discloses is accurate, up to date and complete. We will also take steps to maintain and update that information when advised of incorrectness or change.

If an individual establishes that personal information which Proto Partners holds about him/her is not accurate, complete and up-to-date, Proto Partners will take all reasonable steps to correct the information.

Security of Information

We have an obligation to take such steps as are reasonable in the circumstances to protect any personal information we hold from misuse, interference, loss, unauthorised access, modification or disclosure. The same or equivalent privacy and confidentiality laws and standards bind all members of our organisation. We have contractual arrangements in place with all our service providers to protect your information up to the same standards as if we stored the information ourselves and to prevent them using the information for any purposes than our own.

Access to Information

We acknowledge that you have a general right of access to information concerning you, and to have inaccurate information corrected. You are able to access the personal information we hold about you by contacting our Privacy Officer. If access is refused to your personal information for reasons permitted by the Privacy Act, we will give you a notice explaining our decision to the extent practicable and your options.

To contact our Privacy Officer please see contact details below. If you make an access request, we may ask you to verify your identity and put your request in writing for security reasons. We may charge a reasonable administration fee to cover the costs of meeting your request. We will reply to your request for access within 30 days of notification by you.

Dealing with unsolicited information

We take all reasonable steps to ensure that all unsolicited information is destroyed or de-identified immediately.

Anonymity when dealing with us

Only where it is practicable to do so, we may allow you the option not to identify yourself when dealing with us.

Collecting sensitive information

BAA does not collect sensitive information, unless it is specifically relevant and necessary for the purpose of our business activities and functions, and your consent is first obtained. All sensitive information that is collected is used in accordance with this privacy policy.

Government identifiers

We do not use government identifiers (e.g. tax file numbers or Medicare numbers) to identify individuals.

Changes to the Privacy Policy

We reserve the right to make changes to the Proto Partners Policy from time-to-time, or as required by law. If we do so, we will post the revised Policy here and the date it was last updated.

Who should you contact for further information?

Please refer any queries or complaints about our Privacy Policy or privacy issues to our:

  1. Privacy Officer
  2. Damian Kernahan
  3. Proto Partners Pty Ltd
  4. Level 2B Building C/114-120 Old Pittwater Rd, Brookvale
  5. Phone: +61 2 837 6600
  6. Email:
  7. Our Privacy Officer will consider your question or complaint and respond to you in a reasonable timeframe.