Resources
A compilation of all our downloadable content
Video Guides
Access our Video Guides to help you Understand Your Customers and Grow Your Business.
The Value of Customer Journey Mapping
When you have proven frameworks that deliver real results for those you serve, you’re unstoppable.
Proto Information and Resources
Access all our Information Sheets about how we transform understanding into Growth.
Understand your customers.
Grow your business.
Understand your customers.
Grow your business.
Alinta Energy: Hearing the Voice of the Customer
Lane Cove Council: Revolutionising Resident Customer Experience
Syngenta: Driving Growth Through Agricultural Customer Insights
How to Become More Customer Centric
An introduction to Customer Intelligence
An introduction to Customer Intelligence
Building Investor Confidence with Bell Financial CX Strategy
McGrath Real Estate: Aligning Teams for Customer Growth
UNO Home Loans: Reimagining the Financial Product Experience
How to create a successful CX Program
We serve as your guide and deliver the most comprehensive view of the customer you’ve ever had.
An Introduction to Proto Human Centred Design
An Introduction to Proto Human Centred Design
Coates Hire: Expanding Customer Footprint with Experience Design
Optus: Pioneering Tomorrow’s Digital Customer Experience
Westpac: Innovating the Credit Card Customer Experience
From transport and infrastructure to health and beauty, our customer experience consulting projects uncover growth opportunities others miss
More Case Studies
Aspect - Autism Australia
Autism Australia: Redesigning Services for Community Impact
Great Southern Bank
Great Southern Bank: Driving Growth in Home Loans
Gowrie
Gowrie NSW: Building Organisational Vision Through Customer Insights
Humm (Buy Now Pay Later)
Humm: Innovating the Buy Now, Pay Later Customer Experience
Villaworld Homes
Villaworld Homes: Transforming the Home-Buying Experience
CDC Buses
CDC Buses: Turning Insights into Seamless Passenger Journeys
Gumtree
Gumtree: Elevating the Online Marketplace Customer Experience
ISPT Superannuation
ISPT Superannuation: Enhancing Member Experience and Value
Virgin Mobile
Virgin Mobile: Reinventing the Mobile Customer Experience
Hoyts Cinemas
Hoyts Cinemas: Creating Unforgettable Movie Experiences
Hoot Holidays
Hoot Holidays: Redefining Travel Customer Experience
Sydney Water
Sydney Water: Improving Onboarding and Customer Engagement
No matter the industry — retail, travel, or digital platforms — we apply customer intelligence to turn insights into predictable revenue growth
