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OUR PEOPLE


Our team is a unique combination of talented experience designers and commercial strategists. They thrive on creating new ways to balance hard commercial reality with exceptional customer service.
Our people are both thinkers and doers, from a wide variety of backgrounds, who share a unique curiosity about the world around them and a drive to make it a better place
for customers.

Team Leadership
 
Damian Kernahan

DAMIAN KERNAHAN

Founder and Head
of Experience Design

Damian is Australia's leading expert on how organisations can move from generating lots of customer centred ideas to choosing the right ideas to invest in to maximise customer loyalty and company profitability.

 

KARA WEAVING

Customer Experience Design

Kara is senior executive with over 20 years in corporate advice and professional services, specialising in Customer Experience, Service Design and Customer Behaviour, having delivered over 50 projects for private and public sector clients,

 

 

Angelo Lo Certo

ANGELO
LO CERTO

Commercial Strategy

Angelo brings extensive commercial expertise to proto partners having management and marketing success at 3M, Apple and Intel in Australia and abroad; coupled with experience of private equity with The Carlyle Group.

 

ADAM TOWNLEY

Customer Delivery

Adam is a qualified accountant with over 20 years of international experience leading enterprise change in financial services, property, energy, the professions, media  and
local government. His expertise includes customer development, business design, data modelling, system implementation
and risk management.

 

Kate Maher

KATE MAHER

Brand Experience Design

Kate is passionate about the interaction between customers and brands.  She has  worked with some of the world’s leading brands  including Accenture, AstraZeneca, Barilla, Revlon and Telstra. Kate works with the Proto team to design brand encounters that meet customer needs at each touchpoint of the customer journey, enhancing the overall customer experience.

 
 
 

CURRENT OPENINGS

 
Commercial Strategist


Commercial Strategist

Experience Designer


Experience Designer