12 Month CX Training Program
Build your internal CX muscle at a fraction of the cost
Our CX Training Program is broken up into 4-quarters to provide your internal teams with a robust learning framework.
Included in the program is:
X 2 CX Alignment Workshops share your vision for your future customer experience - what capabilities and outcomes you would like in 12 months time and understand your current capability, knowledge and challenges in order to bridge the gap toward your future state.
A web app for progress and performance tracking to engage and align your entire team
12 Month Training Program to build your internal teams CX muscle and drive outcomes
Senior CX Consultancy 8 hours pcm
Senior CX Designer 8 hours pcm
$7,000* (design and discovery workshops)
Our comprehensive 12 module-training program promises the following outcomes:
1. 12 key capabilities to teach you how to impact end-to-end CX programs
2. Access and proficiency in 50 proven CX tools with ongoing use for any of your CX initiatives
3. Internal speed and effectiveness in responding to customer issues, how to identify future issues and troubleshoot with creative solutions
4. Tracking of project progress and team performance using your own online dashboard and monthly reporting
5. Continued engagement and alignment of internal teams using a web app that includes; gamification, scoreboards, transparency of initiatives and feedback
You will be able to cut your expenditure on external consultants by up to 80%.