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thought leadership

Damian Kernahan is an expert on Customer Experience Management, Service Design and Service Innovation. He has written extensively for Fast Thinking magazine, he was the founding member of the Australian Service Design Network and co-founded the first Australian Service Design Thinks, a forum for anyone who wants to learm more about improving customer experience using Service Design.

His keynote speeches, Service Design Intensives and consulting provide clear growth strategies for brands and organisations that want to successfully transform their customers experience and in doing so transform their organisation's growth trajectory.

His speakers kit can be downloaded and provides details regarding his speaking appearances.

How To Create Raving Fans

In a connected world, your customers have the ability to share their brand experience (good or bad) with thousands of your potential customers.

Becoming the Trusted Adviser

Your customers aren't looking for just one problem to be solved, they are looking for organisations to help them through a part of their life journey.

Customer Service is Dead

Customer Service used to be a place customers went for help, now the customer service department is every key touch-point of your business.

Outstanding Customer Experience

With the products so similar that most customers can't tell the difference, the only way to differentiate your brand is through your superb service delivery.