testimonials
Our purpose is to help australian organisations deliver brilliant customer service, one service experience at a time. Following are a selection of testimonials of some of those businesses who we have worked with to improve both their customer's experience and their bottom line.
John McGrath, CEO - McGrath Real Estate - Thank's Damo you were great and it was a big factor in the day's success.
Matt Church, Founder - Thought Leaders - Damian is an outstanding thinker. I don't know of anyone who has put together such a tangible solution set to the intangible of business experiences. I watched him speak live to over 500 real estate agents the other day in a tough presentation time slot he held their attention and delivered exceptional value with ideas that will build their businesses. He marries design thinking with service touch points to engineer consistently awesome business processes.
Deborah Potts, National Head - BT Financial Group - I can't speak highly enough of the difference Damian made in my business. He brought great insight, was responsive, delivered all that was asked and more. As a result of our work together client advocacy measures improved across the board. And for me personally, I felt like I had someone in my corner constantly bringing me ways to create new or improve existing services for the betterment of my clients and our business: invaluable.
Tim Stainlay, Director - Contours Australia - proto partners provided incredible insight into the customer journey and recommended innovative, cost effective solutions to increase service levels, loyalty and ultimately, profitability.
Arnie Selvarajah, CEO - Bell Direct - Working with proto partners has changed the way our team is thinking from only working on acquisition of new clients to also now focused on retention of our key high value clients. This has led to an important realignment of resources resulting in higher client yield as well as client satisfaction. Our primary market share of clients has increased from 1% in November 2009 to 5% in November 2010 and we won the AFR Smart Investor SMILES award for Best Online Broker, based on customer voting. It is the first time a broker other than Commsec has won this award. I believe this was as a result of a clearer focus on our existing clients, which proto partners helped us understand.
Belinda Fraser, Co-Founder & Owner - endota day spa - We value the intelligent and relevant insights into our customers needs. These will provide us with the foundations to meet our clients expectations and ultimately drive loyalty for our brand. Damian is also very professional and a delight to deal with. We wish we could have him just to ourselves.
