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OUR PEOPLE


Our team is a unique combination of talented experience designers and commercial strategists. They thrive on creating new ways to balance hard commercial reality with exceptional customer service.
Our people are both thinkers and doers, from a wide variety of backgrounds, who share a unique curiosity about the world around them and a drive to make it a better place
for customers.
 
Damian Kernahan

DAMIAN KERNAHAN

Founder and Head
of Experience Design

Damian is Australia's leading expert on how organisations can move from generating lots of customer centred ideas to choosing the right ideas to invest in to maximise customer loyalty and company profitability.

 

Richard Davies

RICHARD DAVIES

Business Design

Richard has over 20 years commercial management experience across a broad range of industries. He draws from a successful track record managing teams in customer service, sales, marketing and general management. Richard holds a number of qualifications in Business, Management, Training and Assessment.

 

Angelo Lo Certo

ANGELO
LO CERTO

Commercial Strategy

Angelo brings extensive commercial expertise to proto partners having management and marketing success at 3M, Apple and Intel in Australia and abroad; coupled with experience of private equity with The Carlyle Group.

 

KARA WEAVING

Commercial Strategy

Kara brings enormous depth of experience having worked in senior roles across the USA & Australia. Having worked for E&Y, PWC and Fosters Group, she brings significant commercial & project management expertise. 

LEANNE WADDELL

Customer Experience Design

Leanne graduated with a degree in Communications Design. She has been working with Proto Partners since 2012 and is experienced in both design research and designing new and improved customer journeys. 

 

Jaclyn Ap.JPG

JACLYN AP

Customer Experience Design

Jaclyn has a Bachelor of Visual Communications from Billy Blue College of Design in Sydney with a background in print design and branding. She has a keen eye for detail and explores an in-depth level of creative thinking to visually showcase the customer experience.

damian.kernahan@protopartners.com.au

NICOLE TORRENCE

Capability Building

Nicole is a commercially focused consultant and business leader with 18 years’ experience across a diverse range of industries. She holds a Bachelor of Commerce, an Executive Diploma in Business Planning and is an accredited facilitator of Team Management Index and Myers Briggs Type Indicator. 

 

ADAM TOWNLEY

Customer Delivery

Adam is a qualified accountant with over 20 years of international experience leading enterprise change in financial services, property, energy, the professions, media  and
local government. His expertise includes customer development, business design, data modelling, system implementation
and risk management.

 

Kate Maher

KATE MAHER

Brand Experience Design

Kate is passionate about the interaction between customers and brands.  She has  worked with some of the world’s leading brands  including Accenture, AstraZeneca, Barilla, Revlon and Telstra. Kate works with the Proto team to design brand encounters that meet customer needs at each touchpoint of the customer journey, enhancing the overall customer experience.

NATASHA BALLANTYNE

Customer Experience Design

Natasha explores holistic online and offline solutions with a blend of smart design, creativity and strategy. She has a background in business and customer management and holds a Bachelor of Communication Design from Billy Blue College of Design.

 

 

 

CURRENT OPENINGS

 
Commercial Strategist


Commercial Strategist

Experience Designer


Experience Designer