Understanding how people prefer to receive mobile news in order to improve and inform the development of a superior mobile user experience.
Gather insights to develop and implement a series of customer-tested initiatives to create the best possible “welcome experience".
Provided insights and ideas to develop a new wayfinding system, increasing the ease with which visitors plan and undertake their visit.
Understand what drives reader behaviour to ensure increased conversion from registration to paying for digital content.
A thorough examination of customer needs and desires, followed by the creation and implementation of new ideas designed to enhance the brand experience across Virgin retail stores.
Helping a global icon reconnect with their customers to deliver the Virgin promise of fairness and simplicity.
Providing a fast growing franchise with the insight and ideas to remain at the cutting edge of a customer centric category.
The most trusted name in Australian Real Estate is now also the most innovative when it comes to service.
Discovering the difference between being a mere ‘provider of advice’ and running a profitable and cohesive financial business.
Create a seamless conduit for senior management viewing of key metrics to leverage a $1.7 billion investment in new planes.
Keeping a financial services leader relevant and valuable to their clients in a constantly changing sector.
Firstly identifying the most profitable customers then discovering their unmet needs to create increased profit.